Handy Gurus, LLC (HG) is required by law to maintain the privacy of our customers information as well as their client’s information. This policy provides information on our privacy practices and our client’s rights regarding personally identifiable information that is shared with us as part of the conduct of our business and services. As part of HG legal duties, we are required to provide customers of this policy directly (as requested) or by posting it on our website.

We will follow the privacy practices described in this notice while it is in effect. At HG, we are committed to maintaining strong and meaningful privacy protections for our customers. Our privacy policy is designed to inform interested parties about the information we collect, how we use it, and available options about certain uses of information.

HG privacy policy applies to website visitors, application users, employment applicants, and our client’s customers which are in Florida, United States. It applies across the Handy Gurus, LLC family of companies as well as the products and services we provide.

Protecting our customers’ privacy is an important priority at HG and we are committed to maintaining strong and meaningful privacy protections. The privacy of our customer’s information is a significant responsibility, and we value the trust you place in us.

This policy as well as its disclosure is one of the essential elements of our Privacy Program, which governs all our employee’s actions, responsibilities, and duties. The Privacy Program has been established as of January 1, 2025, and is reviewed on an annual basis or when changes deem it necessary.

HG is required to abide by the terms of this Notice. However, we reserve the right to change our privacy practices and the terms of this notice.

When you visit our websites

Our website provides information about Handy Gurus and the services we offer to our customers as well as to our employees, contractors, and business partners. In essence, you may visit our website without revealing any information about yourself. When you visit our website, our tools identify the IP addresses, and it is logged as part of our website protection and cyber-protection activities. We do not establish any link or association between the IP addresses collected and the personally identifiable that you may share with us; this means our visitors remain anonymous to us.

In addition, cookies may be created and shared as part of the browsing process. However, we do no use cookies to attempt to identify you or track your individual activity on our websites. Prior to establishing any cookies creation activities, we require site visitors to acknowledge acceptance of our use of cookies practices. Our site visitors are prompted to accept cookies as follows:

We use cookies to improve user experience and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy.

You can change your cookies settings at any time by managing them in browser settings.

We may collect information through cookies and other data technologies from our website’s visitors in an aggregate and non-identifiable way. We may use such aggregate non-identifiable information from our websites visitors to help us design and provide better customer service and experience on our websites. For example, we may analyze such collection of non-identifiable information to examine how many visits a certain page on our websites gets per day.

Links to non-HG websites

Our website may contain links to other third-party websites which may include industry associations, business partners, and social media sites such as Facebook, Instagram, LinkedIn, and local Chamber of Commerce and trade organizations.

HG is not responsible for the privacy practices, content management, cookies creation practices at those other websites. As a good practice we recommend our site visitors to read and understand the privacy policies of any third-party website you access via a link posted on our Website.

What is personally identifiable information?

Personally identifiable information (PII) is any data that could potentially identify a specific individual. This includes information such as name, address, phone number, email address, Social Security number, driver’s license number, passport number, financial account numbers, and biometric data such as fingerprints or facial recognition data. Essentially, any information that could be used to identify an individual, either on its own or in combination with other data, is considered PII. PII is sensitive information that must be protected, as its unauthorized disclosure or use could lead to identity theft, fraud, and other harms.

Information we collect and how it is used

We may collect information when our clients or our client’s customers communicate with us and when our clients or our client’s customers use our products, services, and websites. This includes information provided such as name and contact information, images, voice recordings or voiceprints, the reason for contacting us, driver’s license number, Social Security Number, and payment information.

As part of our services, we may collect the following: customer information (full name, address, telephone numbers, and customer id among others), certain financial information (account statements, account numbers, financial history), certain medical information (name, address, NPI, PCP, patient id, coverage, policy number), and/or certain demographic information

We use the information we collect to deliver our services as per the different contracts we have executed with our customers. The purpose of this information collection is to provide account- related services; to help our customers with service-related issues or questions; manage our services; and protect site visitors or users from fraudulent, abusive, or unlawful uses; and to help us improve our services.

When our customers contact us and when our personnel contact our customers, we may monitor or record communications or keep a voice record of the conversation to help us train employees or other support resources and to provide better services. When our customers contact us, we may use Interactive Voice Recognition response systems to guide all or most calls. In instances where a call is routed to a payment collection representative or a payment collection process where we collect data based on interpretation of “touch-tones”, we do not retain such data. The collected data is used as a webservice with the relevant payment processing entities using their respective payment processing portals/apps/tools.

When our clients communicate with us through third-party services like Facebook Messenger or Chat service, our communications and exchanges are also governed by this policy as well as HG Privacy Program.

Information provided to us by third parties

In the conduct of our business and operational processes, HG does not receive or use information from third parties for any purpose. As part of the negotiated services HG’s customers may provide us with certain data on its customers; this data may be used as part of HG’s daily operational procedures in the normal conduct of our business. These processes may include customer support telephone calls (inbound and outbound), payment information collection, inbound calls from certain marketing campaigns.

Contact us

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, contact us at: help@handygurusfl.com